"One of their major strengths outside of flexibility is engagement with senior management, and their interest and understanding of the account – that is always very refreshing. Their portal offering is fairly advanced compared to others in the market."
"A testament to their strength is that over the last eight years our Managers have changed and everyone has their favourite supplier, but nobody has ever proposed moving away from SMH Fleet Solutions."
"Customer service differentiates SMH from the rest and it explains why they have grown to the extent that they have over the last 20 years."
"They understand our business well and provide a complete solution and advice. In the main, the day-to-day service is very good."
"They are flexible and accommodating because they have the ability to do so and so have a tendency to say “let’s see”, rather than “no” straightaway. We have a good long-term relationship and they are flexible enough to try and accommodate. Management get involved, they are a business that gets involved with other businesses."
"I think the main thing is that the other competitors do a lot of work with the major OEMs and Corporates. We get a better service from SMH, with the others we are just a number."
"The main reason we work with SMH is due to their strong performance against all Key Performance Indicators."
"It is very easy to find vehicle movement and logistics companies. SMH offer a complete package including online booking, MI, administration, cost savings, refurbishment, ability to use and work with our 3rd party suppliers and also cost. They are innovative in practice and have more advanced systems than many other players."